Privacy Policy

Effective Date: January 1, 2026

1. Overview

22fun ("we," "us," or "our") operates the online gaming and sports betting platform accessible at 22fun.cam. This Privacy Policy governs the collection, processing, storage, and disclosure of personal information provided by users ("you" or "Player") when registering, depositing, playing, or interacting with any service we offer — including slots, live casino, sports betting, bingo, keno, and sabong.

We are committed to protecting the personal data of every Filipino player who trusts 22fun with their information. Whether you are accessing the platform from Manila, Cebu, Davao, Quezon City, or Makati, the same data protection standards apply to you. Our practices are aligned with the principles set out under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations overseen by the National Privacy Commission (NPC).

This policy covers all channels through which you interact with 22fun: our website, mobile browser experience, customer support channels, promotional communications, and any affiliated platform features. Please treat this document as the primary reference for all data privacy matters related to your 22fun account.

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2. Personal Data We Collect

To provide you with a compliant, secure, and personalized gaming experience, 22fun collects data in two broad categories:

2.1 Information You Provide Directly

• Account Registration: Full legal name, date of birth, nationality, email address, mobile number, and a government-issued ID reference for Know-Your-Customer (KYC) verification.
• Identity Verification Documents: Scanned copies or photographs of valid Philippine IDs — such as a PhilSys National ID, UMID, SSS, driver's license, or passport — submitted during the KYC process.
• Financial Information: GCash wallet number, PayMaya account, BPI, BDO, Metrobank, or UnionBank account details used for deposits and withdrawals. We do not store full card or account credentials; these are handled via encrypted payment gateways.
• Address Details: Barangay, municipality or city, province, and zip code — primarily for fraud prevention and regulatory compliance.
• Customer Support Interactions: Messages, live chat logs, email correspondence, and call records (where applicable) when you contact our 24/7 support team.

2.2 Information Collected Automatically

• Device & Technical Data: IP address, browser type and version, operating system, device model, screen resolution, and time zone.
• Usage & Behavioral Data: Pages visited, games played, bet history, session duration, click-through patterns, bonus usage, and navigation paths within 22fun.
• Geolocation Data: Approximate location derived from your IP address, used to verify your presence within an eligible jurisdiction.
• Cookies & Tracking Technologies: As further described in Section 5 below.

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3. How We Use Your Personal Data

22fun processes your personal data on the basis of contractual necessity, legal obligation, legitimate interest, and — where required — your explicit consent. Specifically, we use your data to:

• Create, verify, and maintain your 22fun player account in compliance with anti-money laundering (AML) and KYC regulations.
• Process deposits, withdrawals, and bonus transactions through GCash, PayMaya, and Philippine bank transfers securely.
• Detect, investigate, and prevent fraud, account abuse, bonus manipulation, and unauthorized access attempts.
• Comply with applicable Philippine laws, PAGCOR licensing requirements, and directives from the National Privacy Commission.
• Deliver personalized gaming recommendations, bonus offers, and promotional communications relevant to your play history and preferences — where you have opted in.
• Provide responsive 24/7 customer support, resolve disputes, and process account-related requests.
• Enforce our Terms & Conditions, Responsible Gaming policies, and self-exclusion requests.
• Analyze aggregated and anonymized usage data to improve platform performance, game selection, and user experience.
• Meet record-keeping obligations required under Philippine tax and financial regulations.

We do not use your personal data for any automated decision-making or profiling that produces significant legal effects without human review.

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4. Data Sharing and Disclosure

22fun values your privacy. We do not sell, rent, or trade your personal data to third parties for their independent marketing purposes. However, limited disclosure is necessary in the following circumstances:

• Regulatory Authorities: We are required to share player data with PAGCOR, the National Privacy Commission, AMLC (Anti-Money Laundering Council), and other Philippine government agencies upon lawful request.
• Payment Processors: Data necessary to complete transactions is shared with GCash, PayMaya, and partner Philippine banks under strict data processing agreements.
• KYC and Identity Verification Providers: Third-party verification services that assist us in confirming player identity documents in compliance with AML requirements.
• Technology and Infrastructure Partners: Cloud hosting providers, CDN services, and cybersecurity vendors who process data on our behalf under binding confidentiality obligations.
• Game Software Providers: Game suppliers may receive anonymized session data for game performance monitoring; they do not receive personally identifiable information without necessity.
• Legal Proceedings: We may disclose personal data when required by a valid court order, subpoena, or legal process issued under Philippine or applicable international law.

All third parties with whom we share data are contractually required to handle it in a manner consistent with this Privacy Policy and applicable data protection law.

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5. Cookies and Tracking Technologies

22fun uses cookies — small text files stored on your device — and similar tracking technologies (pixel tags, local storage) to operate the platform effectively. Here is how we classify our cookies:

• Strictly Necessary Cookies: Essential for account login sessions, security tokens, and core platform functionality. These cannot be disabled without impairing your ability to use 22fun.
• Performance Cookies: Collect anonymized data about how players navigate the site, which games load slowest, and where errors occur — helping us improve platform reliability.
• Functional Cookies: Remember your preferences such as language settings, display options, and notification choices to personalize your experience.
• Analytics Cookies: Used to understand aggregate player behavior and measure the effectiveness of promotional campaigns on a statistical, non-identifiable basis.

You may manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the 22fun platform. We do not use third-party advertising or cross-site tracking cookies.

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6. Data Security

Protecting your personal data from unauthorized access, loss, or misuse is a top priority at 22fun. We implement industry-standard technical and organizational security measures, including:

• TLS/SSL encryption for all data transmitted between your browser or device and our servers.
• AES-256 encryption for sensitive data at rest in our databases, including financial and identity records.
• Multi-factor authentication requirements for account access and high-value transaction approvals.
• Regular penetration testing, vulnerability assessments, and third-party security audits.
• Strict role-based access controls limiting employee access to personal data on a need-to-know basis.
• 24/7 monitoring of our systems for anomalous activity and potential data breaches.

While we take every reasonable precaution, no online platform can guarantee absolute security. In the event of a personal data breach that poses a risk to your rights, 22fun will notify affected players and the National Privacy Commission within the timeframes mandated under the Data Privacy Act.

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7. Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights regarding your personal data held by 22fun:

• Right to Be Informed: You have the right to know what personal data we hold about you and how it is being processed.
• Right to Access: You may request a copy of your personal data and information about how it is used.
• Right to Rectification: You may request correction of inaccurate or outdated personal data in your account.
• Right to Erasure (Right to be Forgotten): You may request deletion of personal data that is no longer necessary, subject to legal retention obligations.
• Right to Object: You may object to processing carried out on the basis of legitimate interest, particularly for direct marketing.
• Right to Data Portability: You have the right to receive a copy of your data in a structured, commonly used format where technically feasible.
• Right to Withdraw Consent: Where processing is based on consent (e.g., marketing communications), you may withdraw consent at any time without affecting prior lawful processing.
• Right to Lodge a Complaint: You have the right to file a complaint with the National Privacy Commission (privacy.gov.ph) if you believe your data rights have been violated.

To exercise any of these rights, contact our Data Protection Officer at [email protected]. We will respond to verified requests within 15 business days as required by the NPC.

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8. Data Retention

22fun retains personal data only for as long as necessary to fulfill the purposes for which it was collected, plus any additional periods required by law. Specifically:

• Active Account Data: Retained for the lifetime of your account and for a period of at least five (5) years following account closure, in compliance with AML record-keeping requirements.
• Transaction Records: Financial transaction logs are retained for a minimum of seven (7) years to meet tax and regulatory obligations under Philippine law.
• KYC Documents: Identity verification documents are retained for a minimum of five (5) years post-account closure or the resolution of any related regulatory inquiry.
• Support Communications: Customer service records are retained for three (3) years from the date of the interaction.
• Marketing Consent Records: Retained for the duration of your consent and for up to two (2) years thereafter as proof of lawful processing.

Once retention periods expire, data is securely deleted or irreversibly anonymized using industry-standard procedures.

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9. Protection of Minor Players

22fun strictly prohibits access by persons under 21 years of age. In the Philippines, the legal age for casino-style gambling is 21 years. We do not knowingly collect personal data from individuals below this age. Our registration process requires date-of-birth verification, and KYC procedures further confirm age eligibility.

If we discover or are notified that a minor has provided personal data or created an account on 22fun, we will immediately suspend the account, refund any net deposits where permissible, delete the associated personal data, and report the incident to the appropriate authorities. Parents or guardians who believe their child has registered on our platform should contact us immediately at [email protected].

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10. Third-Party Websites and Services

The 22fun platform may reference or link to third-party services strictly as informational context (for example, PAGCOR's official website for licensing information). We are not responsible for the privacy practices, content, or data processing activities of any external website or organization. We encourage you to review the privacy policies of any third-party service you visit independently of 22fun.

Similarly, our payment partners — including GCash and PayMaya — operate under their own privacy policies when you authenticate transactions through their apps. 22fun only receives confirmation of a successful transaction, not your full payment credential details.

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11. Changes to This Privacy Policy

22fun reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When material changes are made, we will notify active players via email (to the address on file) and by displaying a prominent notice on the platform at least 14 days before the changes take effect.

Your continued use of 22fun after the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised policy, you must close your account before the effective date of the changes. The version date at the top of this document always indicates the most current revision.

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12. Contact Our Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by 22fun, you may reach our Data Protection Officer through the following channel:

Email: [email protected]
Response Time: Within 15 business days for formal data subject requests.
Support Hours: 24/7 for general inquiries.

Alternatively, if you believe 22fun has not adequately addressed your privacy concerns, you have the right to escalate your complaint to the National Privacy Commission of the Philippines through their official website at privacy.gov.ph.